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Subscription Plans

6
  • What is included in the Epic Growth subscription plan?
  • What is included in the Epic Scale subscription plan?
  • What is included in the Epic Unlimited subscription plan?
  • Refund Policy
  • Turnaround Time Estimates
  • What if I need a faster turnaround?

Services Included In Your Plans

20
  • Real-Time Communication via Slack with Epic Frame
  • Maximize Your Videos: What Epic Frame Editors Can Do for You
  • Your Guide to Epic Frame’s Workdays
  • Your Guide to Epic Frame’s Workdays
  • Tips for the First 1-2 Weeks with Epic Frame
  • Dedicated Video Editors at Epic Frame
  • Do You Work on Weekends?
  • How Many Videos Do You Edit at a Time?
  • When Will My Video Be Ready?
  • Onboard in 24 Hours: Your Perfect Editor Awaits
  • What If My Footage Exceeds the Plan Limits?
  • How Does the 100% Satisfaction Guarantee Work?
  • Managing Different Brands on Different Videos
  • Can I Have Multiple Brands with One Subscription?
  • How Many Videos Per Month Will I Get?
  • Official Scope of Service for Epic Frame
  • Which Plan Works Best for Me?
  • Can I Mix & Match Plans?
  • How Many Videos Does Epic Frame Edit at a Time?
  • Tips for the First 1-2 Weeks with Epic Frame

Frequently Asked Questions (FAQ)

35
  • Want to Join the Epic Frame Team?
  • Do You Film Videos Too?
  • Edit of More Complex Videos
  • What Software Does Epic Frame Use?
  • Do You Add Music and Sound Effects or Repair Audio?
  • Maximize Your Videos: What Our Editors Can Do for You
  • Resizing Videos for Facebook and YouTube
  • Do My Videos Need to Be in English?
  • Can the Editor Send Me Project Files?
  • Do I Get Notified About the Progress of My Orders?
  • Can You Cut Out Stutters, Retakes, and Pauses?
  • Can My Videos Up to 60 Seconds Be Done Quicker?
  • Do You Add Transitions?
  • Can You Edit Multi-Cam Videos?
  • What Engaging Elements Does Epic Frame Add to Videos?
  • Are Captions (Subtitles) Computer-Generated or Human-Generated?
  • Can You Send Me XML or Project Files?
  • What If My Video Footage Exceeds Plan Limits of 50GB or 100GB?
  • Do You Design or Create Music at Epic Frame?
  • Can Video Editors Clean Up the Video and Hide Cuts with Zooms In and Zoom Outs?
  • Do You Edit Sound with Adobe Audition?
  • Can Epic Frame Export Videos in 4K? Can Video Footage Be in 4K?
  • Can You Add Captions Without a Video Script?
  • Can I Use Something Other Than Space to Upload Media Footage?
  • What is a Progress Line (Progress Bar) and Do You Need It?
  • What is a CTA (Call to Action) and What Should You Request as a CTA?
  • What Kind of B-Rolls Can Epic Frame Add?
  • Can I Select the Music Myself for My Video at Epic Frame?
  • Should I Batch My Video Requests or Upload Them One by One?
  • What Are Timestamps and Do You Need to Submit Them?
  • What is an End Card or End Screen?
  • What Kind of Videos Can You Request to Edit at Epic Frame?
  • Never Ending Editing Cycle at Epic Frame
  • Why Didn’t I Receive Onboarding Emails from Epic Frame?
  • How Does Epic Frame Work?

Tips For Best Video Output

7
  • Tips for Recording Videos on Your Phone
  • 9 Simple Tips to Make Your Videos Look More Professional
  • Explode Your Video Ad Using This Formula
  • How to Improve the Audio Quality of Your Videos
  • The Right Camera Placement for Engaging Videos
  • Do These 6 Things Before Recording Videos
  • Ultimate Checklist for Creating an Engaging Video
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  • Your Guide to Epic Frame’s Workdays

Your Guide to Epic Frame’s Workdays

1 min read

At Epic Frame, we ensure that your projects receive the attention they deserve by adhering to structured workdays and efficient scheduling. Here’s an overview of our operating hours and how we manage our workflow:

Operating Hours #

  • Business Days: We operate on standard business days, Monday through Friday. This ensures that your projects are consistently attended to throughout the workweek by our dedicated team of editors.
  • Weekends: Weekends are reserved for our editors to recharge and rejuvenate. This break allows them to return refreshed and ready to deliver exceptional results during the weekdays.
  • Public US Holidays: We observe public US holidays, aligning our schedule with our diverse client base. This synchronization helps ensure smooth communication and project timelines.

Our European Editors #

  • Flexible Work Schedule: Many of our editors are based in Europe, bringing a diverse range of talents and expertise. They operate on a flexible schedule to accommodate different time zones and client needs effectively.
  • Availability Window: European editors are available from 4 AM to 1 PM EST, ensuring that your editing needs are addressed promptly every business day.

Ensuring Efficiency Across Time Zones #

  • Never-Ending Editing Cycle: We maintain a continuous editing cycle, meaning that regardless of time differences, progress is consistently made on your projects. This ensures that work is always moving forward, whether it’s early morning or late evening for you.
  • Seamless Workflow: Our commitment to efficiency means that time zone disparities do not hinder project progress. With dedicated editors working diligently on business days, your videos are always in capable hands.

Conclusion #

At Epic Frame, we strive to provide a seamless and efficient editing experience for clients worldwide. Our structured office hours, holiday schedules, and dedicated team ensure that your projects receive the attention and expertise they deserve.

Updated on October 16, 2024

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Table of Contents
  • Operating Hours
  • Our European Editors
  • Ensuring Efficiency Across Time Zones
  • Conclusion

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