If you haven’t received your onboarding emails from Epic Frame, there could be a few reasons for this issue. Here are some common causes and solutions:
Common Causes #
- Emails in “Promotions” or Spam Folder:
- Our emails might have been directed to your “Promotions” or spam folder. Check these folders and, if found, move them to your “Primary” inbox to ensure you receive future emails there.
- Incorrect Email Address:
- You might have entered an incorrect email address during the subscription process, or you may be using a different email than the one you signed up with.
Solutions #
- Check Your Email Folders:
- Look through your “Promotions,” spam, or junk folders for any missed onboarding emails from us.
- Verify Your Email:
- Ensure that the email address you provided during sign-up is correct. If there’s an error or you’re using a different email, contact our support team to update your information.
- Contact Support:
- If you’re still having trouble receiving emails, reach out to our support team for assistance. We can manually add your email to our subscriber list if necessary.
By following these steps, you should be able to resolve any issues with receiving your onboarding emails and ensure you have all the information needed to get started with Epic Frame.
